BM
Brad M
1 reviews | Active since Jul 2011
02 Sept 2025, 20:26
Unwilling to reveiw premium
I was disappointed with the response I received from Outsurance when I requested a review of my premium following the installation of a tracker and immobilizer. The agent informed me that these additions had no impact on my premium, which I found quite surprising given that they significantly reduce my risk profile. To better understand the market, I obtained quotes from several other insurers, many of whom offered meaningful discounts specifically because of the tracker. This has raised concerns for me about whether my current premium accurately reflects my updated risk level.
Helpful (0)
Replies (3)0
Replies (3)BM
Brad M's updateReviewer Update
03 Sept 2025, 16:52Thank you, I am awaiting your feedback, or a call.
BM
Brad M's update03 Sept 2025, 16:52
Reviewer Update
Thank you, I am awaiting your feedback, or a call.
BM
Brad M's updateReviewer Update
06 Sept 2025, 00:05Just an email saying it was no use getting a tracker installed, and not willing to review my premium... Nice...
BM
Brad M's update06 Sept 2025, 00:05
Reviewer Update
Just an email saying it was no use getting a tracker installed, and not willing to review my premium... Nice...
OUTsurance's replyOfficial
09 Sept 2025, 09:25Good day Brad,
Thanks for your further response.
Our client services manager, Hawa, has been unsuccessful in her attempts to reach you. She subsequently sent you an email. The tracking device in your vehicle isn't a requirement therefore it will have minimal impact on the premium.
If you would like to discuss this further, please respond to Hawa's email.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
Thanks for your further response.
Our client services manager, Hawa, has been unsuccessful in her attempts to reach you. She subsequently sent you an email. The tracking device in your vehicle isn't a requirement therefore it will have minimal impact on the premium.
If you would like to discuss this further, please respond to Hawa's email.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
OUTsurance's reply09 Sept 2025, 09:25
Official
Good day Brad,
Thanks for your further response.
Our client services manager, Hawa, has been unsuccessful in her attempts to reach you. She subsequently sent you an email. The tracking device in your vehicle isn't a requirement therefore it will have minimal impact on the premium.
If you would like to discuss this further, please respond to Hawa's email.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
Thanks for your further response.
Our client services manager, Hawa, has been unsuccessful in her attempts to reach you. She subsequently sent you an email. The tracking device in your vehicle isn't a requirement therefore it will have minimal impact on the premium.
If you would like to discuss this further, please respond to Hawa's email.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
