Unwarranted Debit Order

<p>On the 26th of September i was called by an outsurance agent to discuss car insurance. She only told me that the policy will only start covering my car as soon as i have collected the car from the dealership.The excess was way too much for me and i realised that after i spoke to a broker who found me a great deal. When i got to the dealership, i used the details of the new policy sent in by my broker and not of Outsurance.</p> <p> </p> <p>On the 27th of September just after 8am - 830am, i called Outsurance to cancel the policy. The lady was sooo rude asking me why i opted for another company when i said i cannot afford Outsurance. To cut the long story short, she mentioned to me that she will cancel it but i will have to pay the full amount.</p> <p> </p> <p>Today morning, outsurance debited my account and i dont get why because i neer used their policy when i collected my car.</p> <p> </p> <p>Can you please refund me that money no matter how little it is.</p> <p> </p> <p> </p>