JS
Johan S
1 reviews | Active since Mar 2014
16 Oct 2019, 20:39
*************
I am really ****ed off. I are ****** ******. I phoned yesterday for insurance. I phoned today too cancel the insurance. Reason the premium are crazy high. The amounts she give me over phone are not the same as the ones on email. Today I phoned. I said I want too cancel the insurance. Then she want too offer me a better deal. I asked her too phone me back at 3 oclock. Because my company policy are we are not allowed too be on our cellphones. She never phoned back. Big surprise tonight they took premium of my bank account. I demand my insurance too be cancelled. I my money back in my back account. Policy number OT***2.
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OUTsurance's replyOfficial
23 Oct 2019, 16:29Good day Johan,
Thank you for your feedback. We have been unsuccessful in our attempts to contact you. We have listened to the sales recording and the premium we gave you was the same as the premium we emailed you in the policy schedule.
The start date of your policy was the 15th of October 2019 and you called us on the 16th of October to cancel your policy. Premium had already submitted to the bank. We can confirm your policy has been cancelled and your refund has been processed.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
Thank you for your feedback. We have been unsuccessful in our attempts to contact you. We have listened to the sales recording and the premium we gave you was the same as the premium we emailed you in the policy schedule.
The start date of your policy was the 15th of October 2019 and you called us on the 16th of October to cancel your policy. Premium had already submitted to the bank. We can confirm your policy has been cancelled and your refund has been processed.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
OUTsurance's reply23 Oct 2019, 16:29
Official
Good day Johan,
Thank you for your feedback. We have been unsuccessful in our attempts to contact you. We have listened to the sales recording and the premium we gave you was the same as the premium we emailed you in the policy schedule.
The start date of your policy was the 15th of October 2019 and you called us on the 16th of October to cancel your policy. Premium had already submitted to the bank. We can confirm your policy has been cancelled and your refund has been processed.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
Thank you for your feedback. We have been unsuccessful in our attempts to contact you. We have listened to the sales recording and the premium we gave you was the same as the premium we emailed you in the policy schedule.
The start date of your policy was the 15th of October 2019 and you called us on the 16th of October to cancel your policy. Premium had already submitted to the bank. We can confirm your policy has been cancelled and your refund has been processed.
We do apologise for the inconvenience caused.
Regards,
OUTsurance