Untrained staff and assesors

<p>25/09/2016 I claim because a massive storm damaged my building. A lazy assesor comes has a quick look and says SUBSIDENCE. No proof, no factual data, it was just a word that popped inti his mind and my claim was repudiated. I asked for proof of subsidence but none has been provided, I askd on what basis subsidence is claimed, none was provided. The fact that 2 days befre the damage there was a massive storm was not taken into account, the fat that a airpocket due to wind could have formed inside the ceiling causing damage was not considered, climbing into the ceiling to porperly inspect the damage, not done.</p> <p>4/12/2016 - My toilet breaks as something was dropped on it, lodge a complaint and I get told my excess is R 2300, have a fight about that, do not claim anymore and under the impression my excess is reduced to R 1000 for future claims.</p> <p>27/12/2016 - Arrive home after a few days away, at the time a few severe storms happened were I live. When I got back my gate nmotor did not work and a tree had fallen over. had the gatemotor repaired and as they were already there had the tree removed, total R 4800. Phone Outsurance, low and behold, excess R 2300, another fight, this time it gets reduced on the 29th and I was promised a call back by a claims consultant.</p> <p>3/01/2017 - After attemting to register the claim on tha app twice, again being promised a call back, after registring a cliam on the website and being promised a call back I call and am told that I have to pay a R 2380 excess???????. It takes a week of no response to lodge a claimand more then a month to have excess reduced but then still have to pay the higher excess.</p> <p>Outsurance, i work with insurance companies as a building accesor every day and you are BAD, your service is BAD, staff attitude when you want to complain is BAD, requests are not proccesed BAD</p>