Unsuccessful Claim

Good Afternoon,

I took an insurance with Outsurance recently where I was given the best service ever, rendered by Asanda Ntombela and I even referred my colleague. I became very unfortunate that few days after taking an insurance with them the phone that I insured got ******.

During our conversation with Asanda Ntombela, he mentioned that I am immediately covered, when I was claiming Keitumetse Mautlane mentioned that my claim is being declined due to the policy not being active as yet due to them not taking their 1st premium as yet.

I asked her to go back and listen to the call recording as the person who sold me the insurance mentioned that I was covered immediately. She said she will go listen to the recording and come back to me. I called her back around 3-4pm asking about the recording and she said she did listen and she did not pick up when the person who sold me the insurance said I am covered immediately but instead he said after they have debited my account.

I asked her to go back again and check for where the agent mentioned anything about policy being active or me being covered after 1st premium because this was never mentioned.

I got a call later saying my claim was unsuccessful.

I do not understand how they are doing business, was them saying I am covered immediately another way of making me feel secured while they hoping nothing happens before they debit my account? How many people are they ******** like this and they get away with such lies all in the name of getting sales? This is false advertising because what was mentioned to me, I did not get when I needed them.

I asked Keitumetse for a repudiation letter stating that they will not assist me and I never received.