Unsettled claim

Hi, i was told by a friend that i need to do this, hope im doing it right. My story: I was drining with my husband on 24 september 2018, where at a robot the driver of a land cruiser infront of me, while waiting for the light to turn green. When light turned green, he just started to drive back inated of driving forward. We the exchanged information and i when home. On the 25 of september i started the whole proses and from then until now i have waited phoned and pleded, for the case to be resolved, for my car it pulling apart while driveing and im starting my own business so i need a car to get from meeting and place to place.

Please help, i dont know what else to do.

The only responce im getting is their client needs to confirm and i have spoke to the drive and he has said that he did phone them and its been sorted out. But its not.