JN
Jacobie N

1 reviews | Active since Aug 2019

30 Aug 2019, 13:37

************ Dealings

Outsurance refuses to pay me for the damages to my vehicle as a result of negligence on the part of their client. Outsurance client confirmed on his police report as well as verbally and via whatsapp that he accepts full 100% responsibility for the accident. Our quotes for repairs were between R38000 and R55000. We were willing to accept the minimum however, they now come with a 30% liability and negligence policy where I have to accept 30% responsibility for the accident. They offered a mere R14000 as payment. How is this 70% of R38000??? Outsurance is ************ in their dealings and has no sense of honesty and integrity. I will take this matter to the ombudsmen. Never ever trust Outsurance.

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Replies (1)
OUTsurance
OUTsurance's reply05 Sept 2019, 12:39
Official
Good day Jacobie,

Thank you for your feedback. Lebo our legal manager contacted you to discuss the merits of the claim in detail. He explained why the apportionment and the latest offer has been sent to you.

Lebo will remain in contact with you up until the matter has been finalised.

Sorry for the disappointing feedback.

Regards,
OUTsurance