Unsatisfactory services from outsurance

<p>I have always been impressed with the service from outsurance. Current my vehicle went in for repairs in January. I followed up with the repair company and I was promised my car would be ready mid March. I often followed up and there was further delay due to incorrect part being ordered. Being rather frustrated as I don't have a vehicle, I approached outsurance complaints department in mid May and there services was very professional and prompt. They immediately followed up and promised my vehicle would be ready by 26 May. I am rather dissatisfied as it's June, I still dont have my car, there is no expected date of completion and after requesting numerous times for a rental car, it was declined as Outsurance was waiting for quotes. To make things worse I get a huge increase on my premium while the car is with an outsurance agent.</p> <p> </p> <p>Ive been patient and reasonable however this is not a win win situation as I'm now gonna pay more premium for a vehicle thats been in repair since January and I was declined a rental vehicle even after they promised the vehicle would be completed.</p> <p> </p> <p>Regards,</p> <p> </p> <p>Ugan </p>