tM
tshegofatso M
1 reviews | Active since Oct 2014
22 Apr 2022, 11:03
Unsatisfactory service from Outsurance
I lodged a claim on the 08/04 and till today no concrete information has been given instead I have been getting excuses as to why this has not been finalised. I’ve had to constantly call to follow up when I am a paying client and no one has had the decency to call me to put my mind at ease. I am really flabbergasted by their service
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OUTsurance's replyOfficial
28 Apr 2022, 15:00Good day Tshegofatso,
The delay you experienced is unacceptable and certainly not the experience we had wished for you. After responding privately to your review, we escalated the matter for urgent attention.
Lerato our claims manager contacted you to discuss the claim in detail. We can confirm that your vehicle was assessed and your claim has been authorised. Our legal team has also discussed the recovery process in detail with you.
We sincerely apologise for the delay and the inconvenience caused as a result.
Regards,
OUTsurance
The delay you experienced is unacceptable and certainly not the experience we had wished for you. After responding privately to your review, we escalated the matter for urgent attention.
Lerato our claims manager contacted you to discuss the claim in detail. We can confirm that your vehicle was assessed and your claim has been authorised. Our legal team has also discussed the recovery process in detail with you.
We sincerely apologise for the delay and the inconvenience caused as a result.
Regards,
OUTsurance
OUTsurance's reply28 Apr 2022, 15:00
Official
Good day Tshegofatso,
The delay you experienced is unacceptable and certainly not the experience we had wished for you. After responding privately to your review, we escalated the matter for urgent attention.
Lerato our claims manager contacted you to discuss the claim in detail. We can confirm that your vehicle was assessed and your claim has been authorised. Our legal team has also discussed the recovery process in detail with you.
We sincerely apologise for the delay and the inconvenience caused as a result.
Regards,
OUTsurance
The delay you experienced is unacceptable and certainly not the experience we had wished for you. After responding privately to your review, we escalated the matter for urgent attention.
Lerato our claims manager contacted you to discuss the claim in detail. We can confirm that your vehicle was assessed and your claim has been authorised. Our legal team has also discussed the recovery process in detail with you.
We sincerely apologise for the delay and the inconvenience caused as a result.
Regards,
OUTsurance