Unsatisfactory service.

I have recently taken over the estate and premiums from my late dad's home and have done the necessary maintenance like waterproofing the roof. I unfortunately did not assertain that there may be a leak coming from the gutter leading to the kitchen and also just discovered this due to the hail storm those past weekend. The assessor has the audacity to say the roof is poorly maintained and as result my claim was rejected. I am not asking alot from this company only that they assist me in fixing where the leak is coming from. So after years of being loyal to this company. The ombudsman may have ranked this company as being the lowest to have received complaints in 2020 but they can now add this to their list of 2021. I am opting "OUT" and will have canceled both policies i have! I will be taking business elsewhere and seeking better service. Cheers I'm "OUT"