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Prescilla M
1 reviews | Active since Apr 2022
12 Apr 2022, 14:21
Unsatisfactory service
Unhappy customer
Outsurance consultants are very ***********. I had an accident and now they don't want to fix my car,they're insisting to write it off and it's just a minor thing . I don't understand how they would want to write off my car without my consent. They don't even communicate ,I'm the one who does the calling and everything. I'm frustrated and ****ed off .
In a nutshell, outsurance doesn't value their customers and their service is very poor.
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Replies (1)
OUTsurance's replyOfficial
13 Apr 2022, 08:38Hello Prescilla M
Thank you for our telephonic discussion yesterday and for providing us with our client's details.
Our claims manager was in contact with our client and the decision to write off the vehicle was discussed. Our client obtained an alternative quote, which we will refer to our assessment team once received. We will then provide further feedback.
Thank you for reaching out to us.
Regards
OUTsurance
Thank you for our telephonic discussion yesterday and for providing us with our client's details.
Our claims manager was in contact with our client and the decision to write off the vehicle was discussed. Our client obtained an alternative quote, which we will refer to our assessment team once received. We will then provide further feedback.
Thank you for reaching out to us.
Regards
OUTsurance
OUTsurance's reply13 Apr 2022, 08:38
Official
Hello Prescilla M
Thank you for our telephonic discussion yesterday and for providing us with our client's details.
Our claims manager was in contact with our client and the decision to write off the vehicle was discussed. Our client obtained an alternative quote, which we will refer to our assessment team once received. We will then provide further feedback.
Thank you for reaching out to us.
Regards
OUTsurance
Thank you for our telephonic discussion yesterday and for providing us with our client's details.
Our claims manager was in contact with our client and the decision to write off the vehicle was discussed. Our client obtained an alternative quote, which we will refer to our assessment team once received. We will then provide further feedback.
Thank you for reaching out to us.
Regards
OUTsurance