Unsatisfactory Customer Experience

Been a loyal client for close to four years. I had my first claim on 15 April 2023, and that's when I got to experience service at OUTsurance for the first time. It took over two months to repair my vehicle, during which the 30-day AVIS rental expired because it's only valid for 30 days. I had to hire a vechicle from AVIS in my personal capacity for a period of two weeks, while trying to get the panel beater to provide me with a courtesy vehicle. I collected my vechile today only to find that my battery is dead. The panel beater boosted my battery, I drove home, parked the vehicle. Tried starting it a few hours later to go and the battery is completly dead. I'm now stuck and i have to wait for the matter to be escalated to an evaluator. No workaround to support me as the customer. So much for customer value. But I guess you only see this side of your insurer when it's time for you to cliam.