rM
rowen M
1 reviews | Active since Apr 2012
08 Jun 2022, 15:31
Unsatisfactory
Very unsatisfactory service. As an essential service worker they still asked me to take my vehicle for quotes. As I was unable to due to working a lot because of the floods they made it very difficult for me to get compensation for damage to one of my vehicles.
I have since changed my insurance company
Helpful (0)
Replies (2)0
Replies (2)
OUTsurance's replyOfficial
10 Jun 2022, 09:41Hello Rowen
It's of course disappointing to read about your service experience and subsequent decision to cancel your policy.
Since our assessment report showed clear signs of rust, we discussed the policy exclusion with you.
We provided you with an opportunity to obtain your own damage report, but you decided to cancel your policy with us.
You have our best wishes for the future and are sorry you feel we let you down.
Regards
OUTsurance
It's of course disappointing to read about your service experience and subsequent decision to cancel your policy.
Since our assessment report showed clear signs of rust, we discussed the policy exclusion with you.
We provided you with an opportunity to obtain your own damage report, but you decided to cancel your policy with us.
You have our best wishes for the future and are sorry you feel we let you down.
Regards
OUTsurance
OUTsurance's reply10 Jun 2022, 09:41
Official
Hello Rowen
It's of course disappointing to read about your service experience and subsequent decision to cancel your policy.
Since our assessment report showed clear signs of rust, we discussed the policy exclusion with you.
We provided you with an opportunity to obtain your own damage report, but you decided to cancel your policy with us.
You have our best wishes for the future and are sorry you feel we let you down.
Regards
OUTsurance
It's of course disappointing to read about your service experience and subsequent decision to cancel your policy.
Since our assessment report showed clear signs of rust, we discussed the policy exclusion with you.
We provided you with an opportunity to obtain your own damage report, but you decided to cancel your policy with us.
You have our best wishes for the future and are sorry you feel we let you down.
Regards
OUTsurance
rM
rowen M's updateReviewer Update
19 Jul 2022, 13:05I did eventually find out which service provider caused the damage. The sad thing is that I had to find out, you all just wrote it off as wear and tear.
rM
rowen M's update19 Jul 2022, 13:05
Reviewer Update
I did eventually find out which service provider caused the damage. The sad thing is that I had to find out, you all just wrote it off as wear and tear.