1 reviews | Active since Jun 2016

28 Feb 2017, 10:32

Unruly outbound call centre

<p>Your outbound call centre reps are ridiculous, they call you 4 to 5 times after one another if you did not answer the call, and when you do, they just start talking, no, do you have a moment for me to talk to you or anything like that, just full on Sales speech. I told them I was unable to speak at the moment, and advised on when I could talk, but of course when you tell them to call they don't.</p> <p>This morning already I had two calls, I understand they are just doing the job they are required to do, but we as customers also have jobs, and the amount of times I am being called during working hours is becoming harassment. Any communication that needs to be sent to me, is to be done by Email, as now I have blocked your contact numbers, and wont be bothered with this harassment any more.</p> <p>Make sure your staff has manners </p>

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Replies (1)
OUTsurance
OUTsurance's reply28 Feb 2017, 11:30
Official

Hi Chantelle,

Thank you for notifying us. We apologize for inundating you with calls. I will place your number on our 'do not call list'.

Regards, Kelvin