Unresolved claim: Worst service ever - Still waiting for my garage door to be replaced 3 months of waiting

<p>I am very disappointed and frustrated with Outsurance and regret ever insuring my house with them. Their adverts are great and they are good at onboarding a new customer but terrible at fulfilling their promise when a claim is logged. It has been 4 months that I have logged a claim with them and I am still yet to see them and their contractors assist me effectively. Right now Iwant all my money back then at least I could afford to put in a new garage door myself.</p> <p> </p> <p>My neighbours car rolled into my yard on the 8th Feb 2017 and I reported the case with Outsurance . The damage was to my wall and garage door. I have been calling their call center number twice a day ever since then , dealing with different people who tell me many different stories each time i call. I had to fight with them to send an assessor out, then it was only on the 11 April 2017. I am still waiting for them to send the contractor to come and put in a new garage door. This delay is putting out lives at risk; because we are at risk of being ****** because everybody that drive past my house can see straight into my yard and we have no where to park the other car.</p>