Unreasonable service

On the 3rd of September 2021, I launched a claim about an Iveco bus that was in an accident. The bus was originally sent to a panel beating shop but no repairs were done. After two months of nothing being done the bus was sent to Iveco Kimberley.

We call OUTsurance at least once a week with the same reply " We will follow up and get back to you" there is never progression in the claim, and no one ever gives a direct answer about how much longer the claim will take.

How is it possible to be unable to repair it or even worse, unable to give us feedback in 4 MONTHS? This is unacceptable and if this is the service people can expect I can not comprehend how OUTsurance is still in business. Talking directly to OUTsurance does not seem to help.

The claim number is ***

This is a matter of losing business and money directly because of the horrible service of OUTsurance. Is OUTsurance going to bear the lost revenue due to the bus standing out of order for 4 MONTHS? How long is a reasonable time to repair a bus? With firsthand experience in the automotive industry, a month seems reasonable to me more than that starts to look like incompetence.