PN
Paul N
1 reviews | Active since Jun 2018
11 Jan 2022, 15:04
Unreasonable Excess Increases
Has anybody claimed recently for a window screen replacement with Outsurance?
Around three years ago I had my window screen replaced and it was around R500 excess. The fee is now R1300. Quite an exorbitant increase over the last 3 years, its quite shocking to be honest.
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OUTsurance's replyOfficial
12 Jan 2022, 12:35Hello Paul N
We cannot blame you for being despondent about the high windscreen excess. Our clients have the option to reduce or increase excess amounts, which will respectively increase or decrease the premium.
We have since been in contacted with you, and reduced your excess for for future claims. We also discussed our decision to assist you with a reduced excess for this claim, and discussed the reason for our decision.
Regards
OUTsurance
We cannot blame you for being despondent about the high windscreen excess. Our clients have the option to reduce or increase excess amounts, which will respectively increase or decrease the premium.
We have since been in contacted with you, and reduced your excess for for future claims. We also discussed our decision to assist you with a reduced excess for this claim, and discussed the reason for our decision.
Regards
OUTsurance
Best regards,
OUTsurance's reply12 Jan 2022, 12:35
Official
Hello Paul N
We cannot blame you for being despondent about the high windscreen excess. Our clients have the option to reduce or increase excess amounts, which will respectively increase or decrease the premium.
We have since been in contacted with you, and reduced your excess for for future claims. We also discussed our decision to assist you with a reduced excess for this claim, and discussed the reason for our decision.
Regards
OUTsurance
We cannot blame you for being despondent about the high windscreen excess. Our clients have the option to reduce or increase excess amounts, which will respectively increase or decrease the premium.
We have since been in contacted with you, and reduced your excess for for future claims. We also discussed our decision to assist you with a reduced excess for this claim, and discussed the reason for our decision.
Regards
OUTsurance
Best regards,