JH
Jaco H
1 reviews | Active since Oct 2023
21 Dec 2022, 13:04
Unreasonable and different reasons for high prices
I used to be happy but with bad attitude staff and everyone gives different reason why the chargers are so high from R190pm for a iPhone to R400+ for new iPhone. don't be fooled by they adds you can get better insurance from other companies
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Replies (1)
OUTsurance's replyOfficial
23 Dec 2022, 12:55Good afternoon Jaco,
Thank you for your feedback.
Our retentions manager Frank contacted you to explain the reasons for the increase in your premium as a result of your recent rerate.
The new phone you added to cover unfortunately had a higher premium which we were unable to reduce.
It's disappointing to see that this led to you cancelling your policy.
We hope to welcome you back to the OUTsurance family in the near future.
Regards,
OUTsurance
Thank you for your feedback.
Our retentions manager Frank contacted you to explain the reasons for the increase in your premium as a result of your recent rerate.
The new phone you added to cover unfortunately had a higher premium which we were unable to reduce.
It's disappointing to see that this led to you cancelling your policy.
We hope to welcome you back to the OUTsurance family in the near future.
Regards,
OUTsurance
OUTsurance's reply23 Dec 2022, 12:55
Official
Good afternoon Jaco,
Thank you for your feedback.
Our retentions manager Frank contacted you to explain the reasons for the increase in your premium as a result of your recent rerate.
The new phone you added to cover unfortunately had a higher premium which we were unable to reduce.
It's disappointing to see that this led to you cancelling your policy.
We hope to welcome you back to the OUTsurance family in the near future.
Regards,
OUTsurance
Thank you for your feedback.
Our retentions manager Frank contacted you to explain the reasons for the increase in your premium as a result of your recent rerate.
The new phone you added to cover unfortunately had a higher premium which we were unable to reduce.
It's disappointing to see that this led to you cancelling your policy.
We hope to welcome you back to the OUTsurance family in the near future.
Regards,
OUTsurance