Unprofessionalism

Item: OUTsurance
Rating: 1
Author: Devina S

For the first time in 17 years with Outsurance I am disappointed that they would not respond to my emails concerning *********** and unprofessional fridge suppliers that they assigned to my claim

Helpful (0)

Replies (2)

Devina S's updateReviewer Update

14 Dec 2022, 16:24

And to top it all the claims person responds to me dismissing the fact that i need to allow assessment. Why the hell is she being paid. If people like me dont take policies she wouldnt have a job!!!!

Devina S's update14 Dec 2022, 16:24

Reviewer Update

And to top it all the claims person responds to me dismissing the fact that i need to allow assessment. Why the hell is she being paid. If people like me dont take policies she wouldnt have a job!!!!

OUTsurance's replyOfficial

20 Dec 2022, 08:35

Good day Devina,

After responding privately to your review, we escalated the matter for urgent attention.

Kea our claims manager contacted you to address your concerns and to apologise for the inconvenience caused. An appointment has been scheduled to install the gate motors.

Thanks for accepting our sincere apologies.

Regards,
OUTsurance

OUTsurance's reply20 Dec 2022, 08:35

Official