RM
Rachel M
1 reviews | Active since Sept 2017
29 May 2026, 17:36
Unprofessional, shocking service!
Have a toilet leaking water, logged a claim. Outsurance called me back back to say that they can’t find a plumber I must call back at 6am in the tomorrow morning. What do I do in the meantime as I can’t use the toilet !!!
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Replies (2)RM
Rachel M's updateReviewer Update
30 May 2026, 06:06I’m not sure what the escalation process is but I am still waiting for a response. Pathetic service!!!!
RM
Rachel M's update30 May 2026, 06:06
Reviewer Update
I’m not sure what the escalation process is but I am still waiting for a response. Pathetic service!!!!
OUTsurance's replyOfficial
15 Jun 2026, 14:47Good day Rachel,
Further to our initial private reply, we would like to apologise for the disappointing service experience.
You have since been assisted and the service transgressions have been addressed internally.
Kind regards,
The OUTsurance Team
Further to our initial private reply, we would like to apologise for the disappointing service experience.
You have since been assisted and the service transgressions have been addressed internally.
Kind regards,
The OUTsurance Team
OUTsurance's reply15 Jun 2026, 14:47
Official
Good day Rachel,
Further to our initial private reply, we would like to apologise for the disappointing service experience.
You have since been assisted and the service transgressions have been addressed internally.
Kind regards,
The OUTsurance Team
Further to our initial private reply, we would like to apologise for the disappointing service experience.
You have since been assisted and the service transgressions have been addressed internally.
Kind regards,
The OUTsurance Team