unprofessional service(*********** staff)

On the 26/03/2021 I was involved in a accident where a woman driver never stopped at the stop street and drove into me ,clearly you can see that she did not have the right of way as she bumped into the passenger side of my vehicle between the driver door and the fender, a case was opened at the nearest police station. The woman was taken away in an ambulance yet no one was injured. My car had to be towed away as it was not in a driving condition on my cost.

I contact outasurance for a claim form and it was forward to me via email by a consultant so I can claim from her insurance as I am the 3rdparty . All the necessary documents were emailed to the claims department on 30/03/2021 15:51pm I received a mail the next day 31/03/2021 14:31 to say my claim has been declined and the file is a closed ,so I followed up with the matter according to the consultant(Thembalethu Nquka) I gave false information and they will take me to court yet pictures were attached with the documents and I have two witnesses that saw the incident and the woman admitted that she was blindsided but when I ask if they had contact them he said there is no need and was very unprofessional starting interrogating me and not give me a chance to talk. As per Thembalethu the matter was investigated but yet it was closed less then 24h which in my opinion is clearly a lie and the matter wasn't even looked at. He contacted me again yesterday 14/04/2021 threatening me to take me to court interrogating me like I was at fault yet his client drove into me. This is unacceptable as I have no vehicle to get to work and I must pay for my own damages when I wasn't at fault and clearly the evidence proof's it.