LV
Louis V
1 reviews | Active since Aug 2021
06 Jul 2023, 09:41
Unprofessional Service Rendered
Unprofessional Service
The service given from their advisors are unprofessional in nature. They don't give the client any chance to speak. They should have the last say and whatever client is saying is not respected. It is a disappointing that they could be like this. It is n total shame that they can't be professional and listen to a client. WELL even worse that their service is that bad!
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Replies (1)
OUTsurance's replyOfficial
12 Jul 2023, 14:24Good afternoon Louis,
Further to our private reply we would like to apologise for the service transgressions which you mentioned, which will be addressed internally.
We would never want our clients to ever feel that their opinion is not respected. We are truly sorry that we made you feel this way.
We are glad that your claim has now been finalised and that the repair work has been completed to your satisfaction.
Regards,
The OUTsurance Team
Further to our private reply we would like to apologise for the service transgressions which you mentioned, which will be addressed internally.
We would never want our clients to ever feel that their opinion is not respected. We are truly sorry that we made you feel this way.
We are glad that your claim has now been finalised and that the repair work has been completed to your satisfaction.
Regards,
The OUTsurance Team
OUTsurance's reply12 Jul 2023, 14:24
Official
Good afternoon Louis,
Further to our private reply we would like to apologise for the service transgressions which you mentioned, which will be addressed internally.
We would never want our clients to ever feel that their opinion is not respected. We are truly sorry that we made you feel this way.
We are glad that your claim has now been finalised and that the repair work has been completed to your satisfaction.
Regards,
The OUTsurance Team
Further to our private reply we would like to apologise for the service transgressions which you mentioned, which will be addressed internally.
We would never want our clients to ever feel that their opinion is not respected. We are truly sorry that we made you feel this way.
We are glad that your claim has now been finalised and that the repair work has been completed to your satisfaction.
Regards,
The OUTsurance Team