Unprofessional service received when cancelling policy

Service received from Outsurance on a call to cancel my insurance was extremely disappointing. I do not have to justify why I want to cancel my insurance. Your rates are not competitive - end of story.

It does not help that you try and retain a customer to offer reduced rates when they want to cancel, rather focus on retaining a client at quote stage when they decline the quote due to ridiculously high rates. The service consultant (who refused to provide her name????) and manager were extremely unprofessional in their continuous questioning of why I wanted to cancel, so much so that the call took longer than 30 min. The policy was only cancelled when I threatened to end the call and lodge a formal complaint with the Ombudsman. Both also refused to provide contact details within Outsurance to escalate my complaint to. Good riddance!!