Unprofessional service of Outsurance

I am very disappointed in the way I treated me as a first time customer claiming. In the first place my policy where written incorrect and I was told by assessor it where rectified, no one called me or emailed me documents that it where rectified. The assessor that handled my claim just wanted more and more information and documents. I blacklisted my phone in the morning and according to the assessor the phone number where used so I need to sign document ls from my service network so that they can get access the information with a affidavit from SAPS and a copy of my ID and where told that if it was not for that my claim should have been finalised. I told the assessor that the IMEI where blacklisted not the phone number but when you take them on about what where said by them to you they play with words by saying that I misunderstood but when they misunderstood me it seems if I where lying according to them. He also wanted so speak to my son who lost the phone, my son where in a state when he finished speaking with the assessor. When I was phoned, i where pressured by the assessor with irrelevant questioned as if they where trying to get me confused so that the claim can be rejected. I was also told by the assessor why I keep wanting the claim to be finalised, is that question not obvious. My son needed to return to university and needs a phone. They also after all this suddenly wanted pictures of the box in a certain format and I told the assessor that the box is in Potch and my son are at home. How where the claim supposed to get finalised if they ask from something I can not access immediately and apparently all this raised a ? My claim got dismissed and they cancelled my policy without informing me in writing, I saw on outsurance app and when I asked why then I was send a letter and again the assessors again as I can say harassed me over the phone and even got threatened. The more I told them they rejected the claim and cancelled my policy without my knowledge they wanted to keep on talking over the phone, while I said what I wanted to and then they wher telling me where I work and how long he has been an assessor……what has that got to do with my claim. Think twice before choosing outsurance