1 reviews | Active since Feb 2012
Unprofessional Service!!!
I believe Outsurance is good insurance company, however not always. Some of their consultants, are total unprofessional and give their clients a lot of headaches. I recently purchased a new Ford Ranger and I got a quote from them and I fetch this yesterday. A few days before fetching the vehicle I noted that there was two insurance premium appearing on their app and I queried this with them. The consultant advised that he can see only one insurance premium and they will investigate and come back to me. On Friday, a day before fetching the vehicle, they debited me a pro-rata premium which was fine, but today I noted another pro-rata premium went off my account, almost over drawing it!!!. This is very unprofessional by outsurance and I am totally disgusted by this. I NEED THIS URGENTLY CORRECTED!!
Thank you for bringing this matter to our attention.
Our client care manager investigated the reason for the debit. She confirmed we are insuring your one vehicle as well as contents only. The premature debit was an error on our side, which was for household contents and not an additional debit for your vehicle.
This error was confirmed by our support team and the refund has since been processed.
Thank you for accepting our apologies for the huge inconvenience we caused you.
Regards
OUTsurance
Thank you for bringing this matter to our attention.
Our client care manager investigated the reason for the debit. She confirmed we are insuring your one vehicle as well as contents only. The premature debit was an error on our side, which was for household contents and not an additional debit for your vehicle.
This error was confirmed by our support team and the refund has since been processed.
Thank you for accepting our apologies for the huge inconvenience we caused you.
Regards
OUTsurance