AP
AHMED P
1 reviews | Active since Nov 2013
12 May 2022, 15:55
Unprofessional Service
I requested a quote from Outsurance. The quote No.*** was much higher than my current policy. The salesperson than provided a reduced quote which was emailed to me. The quote however had drastically reduce cover compared to my current policy thus I declined the quote After ending the call, I was informed by a friend regarding the R 500 that Outsurance will pay should they be unable to beat the current cover. At no point during the call did the sales person mention this to me.
Outsurance thus owes me R 500
Helpful (0)
Replies (1)0
Replies (1)
OUTsurance's replyOfficial
16 May 2022, 07:14Hello Ahmed P
We are very sorry the Ts & Cs pertaining to the promotion were not discussed when the quote was provided. Coupled to this, it's a pity to see we were unable to offer you a saving at this time.
Our promotion advisor contacted you and explained the reason for not qualifying for payment, as you did receive a payment within the past 24 months.
Thank you for your understanding.
Regards
OUTsurance
We are very sorry the Ts & Cs pertaining to the promotion were not discussed when the quote was provided. Coupled to this, it's a pity to see we were unable to offer you a saving at this time.
Our promotion advisor contacted you and explained the reason for not qualifying for payment, as you did receive a payment within the past 24 months.
Thank you for your understanding.
Regards
OUTsurance
OUTsurance's reply16 May 2022, 07:14
Official
Hello Ahmed P
We are very sorry the Ts & Cs pertaining to the promotion were not discussed when the quote was provided. Coupled to this, it's a pity to see we were unable to offer you a saving at this time.
Our promotion advisor contacted you and explained the reason for not qualifying for payment, as you did receive a payment within the past 24 months.
Thank you for your understanding.
Regards
OUTsurance
We are very sorry the Ts & Cs pertaining to the promotion were not discussed when the quote was provided. Coupled to this, it's a pity to see we were unable to offer you a saving at this time.
Our promotion advisor contacted you and explained the reason for not qualifying for payment, as you did receive a payment within the past 24 months.
Thank you for your understanding.
Regards
OUTsurance