LM
Lara M

1 reviews | Active since May 2019

27 Oct 2020, 14:01

Unprofessional, poor customer service

I received three phone calls in the span of 2 minutes while at work. On the third attempt, I answered the phone. After kindly informing the agent that I did not have the time to take these calls, nor was I interested in hearing about other premiums, I was met with a very unprofessional response. The agent questioned why I was not interested and once I calmly informed them that I did not have the time to deal with this call she abruptly ended the call.

I expect a kind approach to customer service processes, especially when the customer deals so kindly with the agent. Please take some time to properly train your call agents in the proper way to treat customers, and if I haven't picked up a call do not bombard me with multiple calls.

Unprofessional.

0
Replies (1)
OUTsurance
OUTsurance's reply27 Oct 2020, 16:48
Official
Good afternoon Lara
 
We completely agree with you.  Awesome service is one of our values and we are sorry that this has not been your experience.
We value your feedback, this will allow us the opportunity to address these concerns with our team and better our service to clients.
 
Kind regards
OUTsurance