SB
Seema B
1 reviews | Active since Nov 2016
24 Mar 2026, 19:18
Unprofessional, Empty Promises
Absolutely pathetic service. 2 suppliers, 2 months and issue not resolved. First supplier installed incorrect alarm keypad, behaved unprofessionally followed by a second supplier that has no sense of urgency, empty promises, received the approval to do the changes but no contact, no updates. Complained several times to the broker, still no resolution. Totally frustrating and all I get is an empty 'apology' that has no weighting. What do I have to do to get this resolved to my satisfaction?
Helpful (0)
Replies (2)0
Replies (2)
OUTsurance's replyOfficial
24 Mar 2026, 20:47Good day Seema,
We acknowledge receipt of your review.
We will escalate the matter to the relevant manager.
We apologise for the disappointing experience.
RegardsThe OUTsurance Team
We acknowledge receipt of your review.
We will escalate the matter to the relevant manager.
We apologise for the disappointing experience.
RegardsThe OUTsurance Team
Best regards,
OUTsurance's reply24 Mar 2026, 20:47
Official
Good day Seema,
We acknowledge receipt of your review.
We will escalate the matter to the relevant manager.
We apologise for the disappointing experience.
RegardsThe OUTsurance Team
We acknowledge receipt of your review.
We will escalate the matter to the relevant manager.
We apologise for the disappointing experience.
RegardsThe OUTsurance Team
Best regards,
OUTsurance's replyOfficial
26 Mar 2026, 12:42Good day Seema,
We pride ourselves in our service delivery so your review is naturally concerning.
After responding privately to you, we escalated the matter to our claims manager. We can confirm that an appointment was scheduled with you and our service provider to assess. Linton from our client liaison team will remain in contact with you until the matter has been resolved.
We will address the service transgression accordingly.
We apologise for the disappointing experience.
RegardsThe OUTsurance Team
We pride ourselves in our service delivery so your review is naturally concerning.
After responding privately to you, we escalated the matter to our claims manager. We can confirm that an appointment was scheduled with you and our service provider to assess. Linton from our client liaison team will remain in contact with you until the matter has been resolved.
We will address the service transgression accordingly.
We apologise for the disappointing experience.
RegardsThe OUTsurance Team
Best regards,
OUTsurance's reply26 Mar 2026, 12:42
Official
Good day Seema,
We pride ourselves in our service delivery so your review is naturally concerning.
After responding privately to you, we escalated the matter to our claims manager. We can confirm that an appointment was scheduled with you and our service provider to assess. Linton from our client liaison team will remain in contact with you until the matter has been resolved.
We will address the service transgression accordingly.
We apologise for the disappointing experience.
RegardsThe OUTsurance Team
We pride ourselves in our service delivery so your review is naturally concerning.
After responding privately to you, we escalated the matter to our claims manager. We can confirm that an appointment was scheduled with you and our service provider to assess. Linton from our client liaison team will remain in contact with you until the matter has been resolved.
We will address the service transgression accordingly.
We apologise for the disappointing experience.
RegardsThe OUTsurance Team
Best regards,