Unprofessional, biased treatment

My swimming pool pump is faulty and i suspect my swimming pool is also leaking. I was not aware that these are covered by my insurance company at Outsurance until a colleague informed me as i was about to get a quote myself and pay for repairs from my own pocket.

Wy wife contacted Outsurance as I am not at home due to work responsibilities. She told them about the pump and leak of the e swimming pool. They told her we have cover for this and will be sending Pool Doctor from Wynberg, Cape Town to my house. Firstly I don't know why they had to send people that is far from my house. These guys came on Friday 20 November 2020.

My wife says they were in such a rush, checked the pump and told het it's a bearing and did not assess the pool for the leak. I feel that my wife was taken advantage of becaise she is a woman. I would have never allowed this kind of treatment that is unprofessional.

Futhermore, yesterday the 24 November 2020 Outsurance contacted my wife telling her my pool pump is a mechanical fault and we have to repair it ourselves with no mention of the leak of the swimming pool. I don't have a problem repairing my whole swimming pool with my own money but it's the principle of paying for a service and when you need help they tell you about the fine print that I don't even see on the copy of our cover. I have my cars and building insured at Outsurance and has never missed a premium but when you call for help there is nothing we are getting OUT.

Furthermore this Pool Doctor says it's a bearing if I repair the bearing how long will the pump continue to last and what about my swimming pool. I feel my wife was bul**** because she is a woman especially in these times of gender based violence. Why pay for a service that is not there when you need it. I want to move to another insurance company for the way my wife was treated as if you guys are doing us a favour for a service we pay for.