MC
Manda C
1 reviews | Active since Apr 2020
27 Jun 2024, 13:23
Unprofessional behavior and lame excuse to pay
Am puzzled and perplexed at the same time by the way outsurance and thier consultant is handling my claim, they said I must install a surge protector that is imax 40 kva and amended my CoC and now my claim is been rejected because I have installed two 20 kva and what makes it worse is that Koketso Boya never did her due diligence by sending their electrician up until I suggested and why insurances debit every month but when it's time to pay they have stories not to pay why? This is absurd am working very hard and economy does not allow one to take self liability that's why we pay insurance and not enjoy the hard earned money because I don't want any inconvenience when things happen, I would like the executives to sort out this claim no ***
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Replies (6)0
Replies (6)
OUTsurance's replyOfficial
27 Jun 2024, 17:31Good afternoon Manda,
We acknowledge receipt of your complaint.
Our claims manager will review your concerns and contact you.
Regards,
The OUTsurance Team
We acknowledge receipt of your complaint.
Our claims manager will review your concerns and contact you.
Regards,
The OUTsurance Team
OUTsurance's reply27 Jun 2024, 17:31
Official
Good afternoon Manda,
We acknowledge receipt of your complaint.
Our claims manager will review your concerns and contact you.
Regards,
The OUTsurance Team
We acknowledge receipt of your complaint.
Our claims manager will review your concerns and contact you.
Regards,
The OUTsurance Team
MC
Manda C's updateReviewer Update
01 Jul 2024, 12:20Outsurance your the worst insurance company I have ever done business with Koketso Boya useless agent I ever spoken to in my life
MC
Manda C's update01 Jul 2024, 12:20
Reviewer Update
Outsurance your the worst insurance company I have ever done business with Koketso Boya useless agent I ever spoken to in my life
MC
Manda C's updateReviewer Update
01 Jul 2024, 15:31Your story is just nonsense I want my money Klaas on get me your CEO to call me your agents are useless along with your so called providers, I want the country to know that their money is useful to u drinking free coffee whiles clients are not getting what the pay foe sis maan
MC
Manda C's update01 Jul 2024, 15:31
Reviewer Update
Your story is just nonsense I want my money Klaas on get me your CEO to call me your agents are useless along with your so called providers, I want the country to know that their money is useful to u drinking free coffee whiles clients are not getting what the pay foe sis maan
MC
Manda C's updateReviewer Update
01 Jul 2024, 22:58sonal Home risks
• A surge protection device must be installed in the electrical distribution boards at your premises to ensure that
all items at your home and outbuildings will be protected. The installation must be done by a qualified
electrician. The device must be South African National Standards (SANS) approved with a maximum
• A surge protection device must be installed in the electrical distribution boards at your premises to ensure that
all items at your home and outbuildings will be protected. The installation must be done by a qualified
electrician. The device must be South African National Standards (SANS) approved with a maximum
- discharge current (IMAX) of at least 40ka. You will have no cover for damage sonal Home risks
I have done this outsurance and you will pay my damaged contents nxa
MC
Manda C's update01 Jul 2024, 22:58
Reviewer Update
sonal Home risks
• A surge protection device must be installed in the electrical distribution boards at your premises to ensure that
all items at your home and outbuildings will be protected. The installation must be done by a qualified
electrician. The device must be South African National Standards (SANS) approved with a maximum
• A surge protection device must be installed in the electrical distribution boards at your premises to ensure that
all items at your home and outbuildings will be protected. The installation must be done by a qualified
electrician. The device must be South African National Standards (SANS) approved with a maximum
- discharge current (IMAX) of at least 40ka. You will have no cover for damage sonal Home risks
I have done this outsurance and you will pay my damaged contents nxa
MC
Manda C's updateReviewer Update
03 Jul 2024, 14:06Matter not resolved in now........
MC
Manda C's update03 Jul 2024, 14:06
Reviewer Update
Matter not resolved in now........
OUTsurance's replyOfficial
04 Jul 2024, 13:42Good day Manda,
Further to our previous reply, a few members of our management team have been in contact with you.
Our decision on your claim has been discussed in detail with you and remains unchanged. Unfortunately, the required surge protection device did not meet the stipulated requirements.
We are sorry for the disappointment.
Regards,
The OUTsurance Team
Further to our previous reply, a few members of our management team have been in contact with you.
Our decision on your claim has been discussed in detail with you and remains unchanged. Unfortunately, the required surge protection device did not meet the stipulated requirements.
We are sorry for the disappointment.
Regards,
The OUTsurance Team
OUTsurance's reply04 Jul 2024, 13:42
Official
Good day Manda,
Further to our previous reply, a few members of our management team have been in contact with you.
Our decision on your claim has been discussed in detail with you and remains unchanged. Unfortunately, the required surge protection device did not meet the stipulated requirements.
We are sorry for the disappointment.
Regards,
The OUTsurance Team
Further to our previous reply, a few members of our management team have been in contact with you.
Our decision on your claim has been discussed in detail with you and remains unchanged. Unfortunately, the required surge protection device did not meet the stipulated requirements.
We are sorry for the disappointment.
Regards,
The OUTsurance Team