Unprofessional and Unreliable

<p>On the 31st of October Outsurance sourced JJL Plumbing to replace my geyser. I left worked early as JJLP was coming at 2PM; after a few phone calls and follow up on my part they finally said they cant assist on that day. Their consultant said sh lodge a claim for R7932 so Outsurance will refund me just over R5000(R7932-less excess) so I agreed in getting someone myself. The plumber I got charged R4750 and now Outsurance want to refund me R4750 less the excess.</p> <p>My problem I have with this is I pay a monthly premium and Outsurance should source companies that is reliable and sufficient. Outsurance should query with JJLP why they gave me incorrect information. I had to phone around to find out why JJLP is wasnt coming, I had to phone around for a plumber to assist, I even had to go collect the geyser as the plumber agreed to do it after hours as he was busy at another job. I then had to phone and email Outsurance consultants on numerous occassions and they cant give me an answer to why no one is taking responsibility for giving me incorrect information and all the trouble I had to replace my geyser.</p> <p>The service is unprofessional</p>