Unprofessional and Disrespectful Service - ChENGA DAIDENG

On the 26 October 2020, my mom made a call to Outsurance regarding the geyser in her house. Upon talking to the agent and finally finishing her request she was informed that she is no longer covered by Outsurance, due to no payments received from August 2020. Keeping in mind she is a pensioner and she has made the necessary arrangements with her bank to ensure her debits continue to be deducted even during the COVID-19 pandemic. We fail to understand how outsurance, has not notified her sooner of this matter and why not follow up with her in the weeks and months that ha passed?

Very upset and distraught she asked me to follow up. which I did and I was transferred from one agent to another, at the end of a 50 minute call and them returning my call. I was transferred and spoke to a total of 5 agents and I was not assisted in anyway.

I even went on to ask for an email address as I was not going to speak to another agent and absolutely no one could assist with an email address. I find this extremely unprofessional and not to mention the bad service.

I have advised my mom to move her insurance to a other insurance company because the utter disrespect and unprofessionalism is seriously not what she should endure. Just imagine anything happened to her during the pandemic and her we find out this information when it is too late. what then?