Unprofessional

I phoned outsurance to cancel my current insurance policy. When transferred to the relevant department the consultant almost refused to process the cancellation by reciting some speech about how poor my next insurance company is going to be. She then hangs up and phones me back saying they can match the offer despite the last time when I phoned them to match they could not. I then politely asked her to stop my cover end Nov ie until the last day. She said not possible as debit order went through. I had to force her to understand that I pay a month in advance so I am covered for the whole month in advance. She then said I am covered until last day and simply hung up again. I would not recommend using them because the only time you get good service is when they get to sign you up and cash in. When things are not going their way service declines