UNPROCESSED CLAIM

I REPORTED AN ACCIDENT TO OUTSURANCE,AN ASSESSOR WAS APPOINTED TO GET THE DAMAGE EVALUATED. AFTER A FOLLOW UP TO GET EVALUATION REPORT, OUTSURANCE CONSULTANT WAS TELLING ME MY EXCESS IS LESS THAN THE DAMAGE REPORT,MEANING THEY CANT GET MY CAR FIXED. THIS IS AN INSURANCE COMPANY THAT HAS BEEN DEDUCTING MONEY FROM MY BUSINESS ACCOUNT ON MONTHLY BASIS. I WAS RAN INTO FROM THE BACK ,WHICH I EXPECT MY INSURANCE TO GET MY CAR FIXED AND GET THE CLAIM BACK FROM THE CULPRIT. I HAVE THE ACCIDENT REPORT,CAR REGISTRATION NUMBER BUT THE OUTSURANCE CONSULTANT DIDN'T BOTHER TO GET ALL THIS INFORMATION FOR A FOLLOW UP. OUTSURANCE IS A **** AND AM READY TO SEEK FOR A LEGAL REDRESS.