HB
Harold B
1 reviews | Active since Dec 2016
18 Sept 2024, 17:36
Unpleasant experience
Twice requested NOT to debit account yet they did. I incurred bank charges because debit was returned. I lodged a complaint, yet matter not resolved. I cancelled and await refund plus bank charges for returned because Outsurance had enough time NOT to process. Real bad service
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OUTsurance's replyOfficial
01 Oct 2024, 15:16Good day Harold,
Further to our private reply, our client care manager called you and assisted with a refund of the premium deducted.
He has also asked that you provide him with your bank statement in order for us to assist with the bank charges.
We apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Further to our private reply, our client care manager called you and assisted with a refund of the premium deducted.
He has also asked that you provide him with your bank statement in order for us to assist with the bank charges.
We apologise for the inconvenience caused.
Regards,
The OUTsurance Team
OUTsurance's reply01 Oct 2024, 15:16
Official
Good day Harold,
Further to our private reply, our client care manager called you and assisted with a refund of the premium deducted.
He has also asked that you provide him with your bank statement in order for us to assist with the bank charges.
We apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Further to our private reply, our client care manager called you and assisted with a refund of the premium deducted.
He has also asked that you provide him with your bank statement in order for us to assist with the bank charges.
We apologise for the inconvenience caused.
Regards,
The OUTsurance Team