Unpleasant Cancelation Process

I've had my vehicle insured with Outsurance for 4 years but unfortunately their rising premiums can't compete with other insurers. I called to today to cancel my policy and the process was a pain to say the least.

It took me three tries on their call line to get through. For some reason whenever I mentioned that I wanted to cancel my call would be dropped.

Eventually I got through to a consultant who refused to listen to and action my request. I spent 45 minutes asking over and over for my policy to be canceled but instead I was met with countless upsell strategies and bashing of the competing insurer that I mentioned when they asked where I'd be going to. I found this quite unprofessional.

I understand your call centre staff making an effort to keep customers but once someone has made up their mind that decision should be respected and the cancelation should be actioned.

I spent close to an hour on the phone today trying to get this done.

I was told that my policy was canceled by have received no supporting documents to confirm this.

I wish insurers would respect client's decisions instead of wasting their time.