Unpaid Insurance Claim

I lodged a claim when my VW Polo Vivo was involved in an accident is September 2017. Claim number is ********** 59. The vehicle was deemed a write-off and I accepted the settlement. However, the settlement has yet to be paid out to VW finance who were financing the vehicle. This is proving costly since I am now forced to continue paying installments for a vehicle I'm not driving.

Furthermore, I received email confirmation (twice), from outsurance, assuring me that the settlement had been paid to VW but VW finance have indicated that they have not received any payments from Outsurance.

Outsurance need to communicate with VW finance to sort out this issue because this is causing undue stress to me.