UNPAID CLAIM SINCE AUGUST 2017

I am a small business owner and have been insured with Outsource for 8 years. My geyser burst in August 2017 and my furniture was damaged. I put a claim and Outsurance appointed a Trademark Construction to do the repairs. They contacted me and we agreed on the work to be done. Subsequent to that I never heard from them. I have been following up on this matter I sent a number of emails and called the contact center to enquirer about the status of my claim. The last email received from Outsurance stated that the completion date would be 1/3/2018. My last communication with Trademark Construction was on 26 February, to date I am still waiting. Im am very disappointed with the service