******** Policy Increase

<p>I called to add a car to our insurance - after the underwritting was done the premium increase because my dad who s 72 marital status changed on their system. My dad has been divorced for close to 20 yrs and we have had the policy for just under 2 yrs. I have called 5 times in less than 24 hours and the line has been cut twice by their client care consultants . I have spoken to Mohhammed initially - who promised to call me before close of business yesterday and this was not done. I called and to a Ms Nguba who kept me on hold for 10 minutes when i asked to be transferred to a manger - she terminated the call. I then called again spoke to Deon - i asked to speak to a manager he told me Manager was not available. But said i would get a call bk in 5 MINUTES . Still waiting.</p>