******** policy changes

<p>We bought a new car and received it on Tuesday 08-11-2016.I have already placed the car on the policy and received the cover letter for the dealer ship and the prorate payment has also been deducted on the Tuesday...</p> <p>All well till Saturday. I get a sms from the bank that a debit order has gone of my bank acc from Outsurance. Not a big amount.</p> <p>Why I would wonder. I contacted them on Monday to find out what it was for. I was told that I live in a deferent suburb that was on the policy and the the risk is higher in the new suburb. No correspondence between Outsurance and myself was done about this and no new updated policy was sent to me. I didn’t know either that we had moved.</p> <p>So I was told the manager would call me ASAP. I called again on Monday afternoon as no one called me.</p> <p>Was told again that they would call me the same day. Tuesday I called again and was told they would call me in a moment. Called again and was told they would investigate.</p> <p>Later on Tuesday I get a call from Outsurance and they told me that the dealership told them that we stay in a different suburb and they just went and changed the policy on Thursday 10-11-2016.</p> <p>Then they said sorry about the misunderstanding and that the consultant had been disciplined. Now if I did not get a notification from my bank I would have not been covered as I don’t stay in the suburb that they changed without mu knowledge.</p>