MH
Mahomed H
1 reviews | Active since Feb 2011
22 May 2024, 20:34
Unknown sudden debits
Unknown R36.39 debited debited today 22 May 2024 without my knowledge and consent when full premium of R353.12 was already debited on 15th May 2024.
Helpful (0)
Replies (3)0
Replies (3)
OUTsurance's replyOfficial
23 May 2024, 08:06Hello Mahomed
Thank you for your feedback.
It's concerning to see a pro rata was collected without being discussed. We will investigate and contact you with feedback.
Regards
The OUTsurance
Thank you for your feedback.
It's concerning to see a pro rata was collected without being discussed. We will investigate and contact you with feedback.
Regards
The OUTsurance
Best regards,
OUTsurance's reply23 May 2024, 08:06
Official
Hello Mahomed
Thank you for your feedback.
It's concerning to see a pro rata was collected without being discussed. We will investigate and contact you with feedback.
Regards
The OUTsurance
Thank you for your feedback.
It's concerning to see a pro rata was collected without being discussed. We will investigate and contact you with feedback.
Regards
The OUTsurance
Best regards,
MH
Mahomed H's updateReviewer Update
23 May 2024, 16:16Thank for providing me with very inappropriate premium whilst you state we clients for 13 years. Your new consultants are experimenting on us debiting unknown charges of R36.39 and refunding only R33 what happened to the balance of R3.39
MH
Mahomed H's update23 May 2024, 16:16
Reviewer Update
Thank for providing me with very inappropriate premium whilst you state we clients for 13 years. Your new consultants are experimenting on us debiting unknown charges of R36.39 and refunding only R33 what happened to the balance of R3.39
OUTsurance's replyOfficial
25 May 2024, 08:06Hello Mahomed
We apologise for the fact that the change in cover was not discussed with you. This resulted in the pro rata premium we collected.
Our client care manager assisted you and the balance of the refund will be discussed with you.
Regards
The OUTsurance Team
We apologise for the fact that the change in cover was not discussed with you. This resulted in the pro rata premium we collected.
Our client care manager assisted you and the balance of the refund will be discussed with you.
Regards
The OUTsurance Team
Best regards,
OUTsurance's reply25 May 2024, 08:06
Official
Hello Mahomed
We apologise for the fact that the change in cover was not discussed with you. This resulted in the pro rata premium we collected.
Our client care manager assisted you and the balance of the refund will be discussed with you.
Regards
The OUTsurance Team
We apologise for the fact that the change in cover was not discussed with you. This resulted in the pro rata premium we collected.
Our client care manager assisted you and the balance of the refund will be discussed with you.
Regards
The OUTsurance Team
Best regards,