Unkind people get Outsurance

If you really, really don't care about another person, then get Outsurance as your insurance. They might be super helpful to you, because they rob you of your money every month so they have to be nice, but we as the 3rd party are treated like disease.

The first week of February my vehicle was involved in an accident, the person responsible for the accident really felt bad, but was super helpful in giving all the necessary information and even phoned Outsurance telling them it was her fault, taking full responsibility. It's probably the fact that my 5 year old daughter was in the back seat and people are more likely to be sincerer when children are involved.

A plus point for Outsurance was that they phone me right away and explained what they needed from my side to do the claim, which included a quote from a company they recommended... and that's where helpful service ended.

Every week we made a call to ask how far the claim was going and every week a new excuse, once they even lost all the paper work and I had to resubmit my forms. They only got back to me this week, which is the second week of April. To make the matter even worst, I can't even open my boot, I have to go and get someone to look after my kids before we can even think about doing any shopping for groceries, as I have to pack the bags on the back seat. I even had to cancel a trip, because of this boot story.

To make matters even worse, my daughter has develop a type of fear and she sometimes refuses to drive in my vehicle which was involved in the accident. Keeping all of these emotional challenges in mind, Outsurance did the unthinkable today.

They phoned me to say the claim has gone through and I have to sign a form, a legal form that states that after paying me an amount they won't be liable for any other legal issues. That's not the unthinkable part, the money they want to pay me is halve the value the quote was, yes that's right, half. A quote from a company they recommended I must go too, but wait there's more.

They also got a quote from another company which is the reason they are paying so little. So I phoned up this so called company and asked if they saw any photos of the accident and what Outsurance wanted them to do? Their answer: "No sir, we haven't even heard about you and we don't even have your number plate on record."

The company also explained to me that the amount doesn't even cover half the work involved to bring my vehicle back into "shape", so to speak.

What made me even more furious, is the fact that the lady calling me, refused me twice to speak to a manager.

All I want is the take my vehicle to the company they got THEIR quote from and let Outsurance settle the bill with them. I'll sign paperwork AFTER my vehicle is restored to what it was before the accident. That's it, why make my life a living hell? I don't even own an expensive car.