JI
Julian I
1 reviews | Active since Oct 2023
03 Jan 2024, 15:34
Unjustified Premium Increase
Been with OUTSURANCE for over 20yrs and always received exceptional service with no claims on 1 vehicle and 2 claims last year on another vehicle. Today we got debited R700 more due to inflation and costs of parts for a 2014 Toyota and a 2012 BMW. So from R1400 per month to R2100 per month. Explanation given did not make sense, the Toyota Premium is higher than the BMW Premium. Anyone else in KZN received such a high increase?
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Replies (5)0
Replies (5)JI
Julian I's updateReviewer Update
03 Jan 2024, 16:23I do agree that you need to increase premiums to offer us the best service but a R700 increase based on stats I gave you and a higher premium on a vehicle with no claims from 2014 is rather unjustified. Await your favorable response from your manager. Regards
JI
Julian I's update03 Jan 2024, 16:23
Reviewer Update
I do agree that you need to increase premiums to offer us the best service but a R700 increase based on stats I gave you and a higher premium on a vehicle with no claims from 2014 is rather unjustified. Await your favorable response from your manager. Regards
JI
Julian I's updateReviewer Update
05 Jan 2024, 05:23Just following up here, is your customer services manager still on leave? Still waiting for that call. Regards
JI
Julian I's update05 Jan 2024, 05:23
Reviewer Update
Just following up here, is your customer services manager still on leave? Still waiting for that call. Regards
JI
Julian I's updateReviewer Update
05 Jan 2024, 12:09Noted with thanks
JI
Julian I's update05 Jan 2024, 12:09
Reviewer Update
Noted with thanks
OUTsurance's replyOfficial
09 Jan 2024, 16:09Good day Julian,
We understand that receiving an annual increase comes as a disappointment, sorry about that.
Further to our private response, we can confirm that Henry our client services manager contacted you. There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc. We can confirm that Henry updated the underwriting, and you were happy with the new premium.
We appreciate your continued support.
Regards,
The OUTsurance Team
We understand that receiving an annual increase comes as a disappointment, sorry about that.
Further to our private response, we can confirm that Henry our client services manager contacted you. There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc. We can confirm that Henry updated the underwriting, and you were happy with the new premium.
We appreciate your continued support.
Regards,
The OUTsurance Team
OUTsurance's reply09 Jan 2024, 16:09
Official
Good day Julian,
We understand that receiving an annual increase comes as a disappointment, sorry about that.
Further to our private response, we can confirm that Henry our client services manager contacted you. There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc. We can confirm that Henry updated the underwriting, and you were happy with the new premium.
We appreciate your continued support.
Regards,
The OUTsurance Team
We understand that receiving an annual increase comes as a disappointment, sorry about that.
Further to our private response, we can confirm that Henry our client services manager contacted you. There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc. We can confirm that Henry updated the underwriting, and you were happy with the new premium.
We appreciate your continued support.
Regards,
The OUTsurance Team
JI
Julian I's updateReviewer Update
10 May 2024, 12:24Good Day, apologies for the very late reply. I was contacted by OUTSURANCE by the retentions manager and was explained other packages suitable for the vehicle. Manager was courteous and professional.
Unfortunately, since then, the vehicle got ****** (Blocks Face)
Claim Process was professional and concluded quickly.
Regards
Unfortunately, since then, the vehicle got ****** (Blocks Face)
Claim Process was professional and concluded quickly.
Regards
JI
Julian I's update10 May 2024, 12:24
Reviewer Update
Good Day, apologies for the very late reply. I was contacted by OUTSURANCE by the retentions manager and was explained other packages suitable for the vehicle. Manager was courteous and professional.
Unfortunately, since then, the vehicle got ****** (Blocks Face)
Claim Process was professional and concluded quickly.
Regards
Unfortunately, since then, the vehicle got ****** (Blocks Face)
Claim Process was professional and concluded quickly.
Regards