Unhappy with Outsurance

<p>I phoned Outsurance for a quote on my car. On Saterday 4 June 2016. I got a quote - I told the lady I am happy with the quote but need to discussit with my husband. On the monday I confirmed I will NOT take the quote - a manager returned my call giving me a better quote. I did not except the quote.</p> <p>On the 6th of June an amount of R854.01 (the lower amount of the 2 quotes) was deducted from my bank account.</p> <p>Since then I have been calling Outsurance asking for my transcript of my conversations (which they promissed they have e-mail BUT i did not receive it.</p> <p>I have spoken to managers about it and they too confirmed there is a problem but they will get back to me.</p> <p>This morning I called again - invain - I still have no e-mail and no refund.</p> <p>I am worried about this since I do have a home insured at Outsurance. The house is not registered in my name yet, but Outsurance confirmed they wil refund me on this once the house is registered.</p> <p>I am unhappy with the feedback service as well as the fact that monies are deducted, for a service that I dont have. </p> <p>Please could you asisst urgently</p> <p>Kind Regards</p> <p>Erika Kruger</p>