Unhappy ********** Outsurance customer

I had an accident bumped from the rear and collided with the highway barrier,upon discussing the repair with the panelbeater I learnt that Ousurance was not going to repair my rear bumper to quote the Outsurance adviser the rear damage was a separate claim when I know for sure that the damage was from the same accident I enquired and Outsurance told me that they were not repairing the rear bumper ,I asked for the matter to be escalated to a manager ,I never got called by any manager even after 7 phone calls I am still waiting no manager no call,then I got a hired car ,my contract with outsurance indicates that I have 30 days car hire after 17-_29 days I was communicated by Outsurance that I must return the car or pay for additional rental Outsurance also told me thar the panelbeater is going to charge me storage if I don't take my car even though I was in dispute with them no mention of conflict resolution I was left without a vehicle forthe weekend of the 5th March the damage to the rear bumper, probably cost around R3000 including the small dent on the tailgate all reported on the first day. I challenge anybody to listen to my recorded calls and show me where I am wrong