Unhappy , overnight increase of 40%

Dear Outsurance,

I have not been an unhappy client since starting my policy , I even moved all my home insurance plus portable goods to Outsurance. However today you have really stepped on a nerve.

1. Yesterday I enquired and added a new vehicle , I was happy and agreed to the premium of +- R900. However I called again as you had my address spelt incorrectly and you amended the suburb as well. 2. I do understand suburbs have an effect on premiums however you upped this car to R1300 with this change 3. I asked you to relook at this as I was not prepared to pay more for something that was not my fault , you re-looked at the premium at gave me the initial quoted premium. 4. The problem is that now my premium has been increased on the car that I was not querying and with 40% with is extremely high as I did not move , nor was this my mistake that the address was not spelt or captured correctly. I was not advised that the other car(Mokka) would increase, the queries was only about the Audi. 5. Why are you not applying the same principal as you did with the added car? 6. I have spoken with several of your agents and was told i need to increase my excess or remove car hire for them to amend my policy? 7. So if the suburb has an impact on the premium why has the home and contents cover remained the same?

I am comparing apples with apples and it seems you are not. If the suburb has an impact on what my premiums are then why has all the other premiums remained the same but I must suffer a 40% increase on my one vehicle? This does not seem fair to me as a loyal customer who has only ever had a good experience.

I am writing this here as your call centre agents have not ben helpful.