KM
Kefiloe M

1 reviews | Active since Apr 2018

20 Apr 2018, 16:49

Unhappy Outsurance Customer

On the 16 April 2018, my car was involved in an accident and was taken to Denttech panelbeater and to this day it still not fixed. This type of service is repulsive, I have been struggling to get communication from Riaana Cassim. I have been in contact with her and no feedback from her. I'm struggling with transport and no courtesy car has been provided. They are waiting for an aircon pump but no communicated what so ever. How is it possible that they wait for a part for more than a month. I would not recommend their service to anyone. I don't understand how Outsurance would use such panelbeaters??????

0
Replies (3)
KM
Kefiloe M's update23 Apr 2018, 10:31
Reviewer Update
Please contact me after 15:30, unable to take calls during working hours. Thanks for the feedbac****
OUTsurance
OUTsurance's reply25 Apr 2018, 13:29
Official

Good day,

The last thing we want to do is cause you unnecessary frustration.

Marice our client liaison adviser has spoken to the panel beater to determine why there has been a delay. Marice has informed you that the delay is due to a a specific part which has been ordered.

Apologies for the delay and inconvenience caused.

Thank you,

Kelvin

KM
Kefiloe M's update03 May 2018, 12:20
Reviewer Update
Good day, The part has been received but I still can not get the guarantee that my car will be fixed by Friday the 4th of May. This kind of service is unbelievable and I must say I'm not impressed at all. I don't understand how these panel beaters are recommended and how an accessor would miss such delicate information when the car was accessed. This caused great delay fixing my car and the greatest frustration. I would not recommend Dent Tech to anyone, their service is not up to standard. All I want is my car bac****!