DS
David S
1 reviews | Active since May 2023
12 May 2023, 16:46
Unhappy OUTsurance clients
I lodged a claim on the 8th April 2023 to date it has not been finalised . I am very disappointed with the service I got from the assessor and her manager. Throughout the whole process I comp**** now to delay the claim I was asked to login into someone’s iCloud account and it’s against the POPI act. I will never recommend anyone to join this company.
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OUTsurance's replyOfficial
19 May 2023, 16:16Good day David,
Thank you for bringing your concerns to our attention.
Further to our private response, we can confirm that Devan our claims manager contacted you to discuss the claim in detail. There were discrepancies that were identified during the validation process which were discussed with you. Devan advised you of the way forward.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Thank you for bringing your concerns to our attention.
Further to our private response, we can confirm that Devan our claims manager contacted you to discuss the claim in detail. There were discrepancies that were identified during the validation process which were discussed with you. Devan advised you of the way forward.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
OUTsurance's reply19 May 2023, 16:16
Official
Good day David,
Thank you for bringing your concerns to our attention.
Further to our private response, we can confirm that Devan our claims manager contacted you to discuss the claim in detail. There were discrepancies that were identified during the validation process which were discussed with you. Devan advised you of the way forward.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Thank you for bringing your concerns to our attention.
Further to our private response, we can confirm that Devan our claims manager contacted you to discuss the claim in detail. There were discrepancies that were identified during the validation process which were discussed with you. Devan advised you of the way forward.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team