KS
Kelcey S
1 reviews | Active since Jan 2020
27 Jan 2022, 11:26
Unhappy outsurance client
As a outsurance client the service that I am getting is very poor I log a claim in December and up until now I have not received any response now that I want to cancel my policy all of a sudden they want to jump as a matter of fact is that I pay to much for the service that I am getting from them
Helpful (0)
Replies (1)0
Replies (1)
OUTsurance's replyOfficial
01 Feb 2022, 15:20Good day Kelcey,
Your review was alarming to read and after responding privately to you, we escalated the matter to Monique our legal manager.
Monique has been unsuccessful in her attempts to contact you. She has subsequently sent you messages advising you of her attempts. We have provided you with Monique's email address. Please email Monique a time and date that is most convenient for you, Monique will in turn call you to address your concerns.
We do apologise for the poor service experience.
Regards,
OUTsurance
Your review was alarming to read and after responding privately to you, we escalated the matter to Monique our legal manager.
Monique has been unsuccessful in her attempts to contact you. She has subsequently sent you messages advising you of her attempts. We have provided you with Monique's email address. Please email Monique a time and date that is most convenient for you, Monique will in turn call you to address your concerns.
We do apologise for the poor service experience.
Regards,
OUTsurance
OUTsurance's reply01 Feb 2022, 15:20
Official
Good day Kelcey,
Your review was alarming to read and after responding privately to you, we escalated the matter to Monique our legal manager.
Monique has been unsuccessful in her attempts to contact you. She has subsequently sent you messages advising you of her attempts. We have provided you with Monique's email address. Please email Monique a time and date that is most convenient for you, Monique will in turn call you to address your concerns.
We do apologise for the poor service experience.
Regards,
OUTsurance
Your review was alarming to read and after responding privately to you, we escalated the matter to Monique our legal manager.
Monique has been unsuccessful in her attempts to contact you. She has subsequently sent you messages advising you of her attempts. We have provided you with Monique's email address. Please email Monique a time and date that is most convenient for you, Monique will in turn call you to address your concerns.
We do apologise for the poor service experience.
Regards,
OUTsurance