PB
Peter B
1 reviews | Active since Aug 2015
03 Mar 2026, 15:09
Unhappy EX Outsurance client!
Took out a policy, and then could not take delivery of the vehicle due to technical issues on the car. Stopped the policy, with promises from Outsurance to return the debited money. 2 March 2026, and now the 3rd debit order attempt, three calls to Outsurance, and it still costs me! Dissapointing!
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OUTsurance's replyOfficial
09 Mar 2026, 12:01Good day Peter,
Thank you for your feedback.
After responding privately to you, we escalated the matter to our client services manager, Keo.
We can confirm that your policy has cancelled and the refund has been processed.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Thank you for your feedback.
After responding privately to you, we escalated the matter to our client services manager, Keo.
We can confirm that your policy has cancelled and the refund has been processed.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
OUTsurance's reply09 Mar 2026, 12:01
Official
Good day Peter,
Thank you for your feedback.
After responding privately to you, we escalated the matter to our client services manager, Keo.
We can confirm that your policy has cancelled and the refund has been processed.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Thank you for your feedback.
After responding privately to you, we escalated the matter to our client services manager, Keo.
We can confirm that your policy has cancelled and the refund has been processed.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team